Refund Policy

1. Overview

This Refund Policy explains the terms and conditions under which refunds are provided for the IPTV services offered by MARINIOS IPTV (“MARINIOS IPTV”, “we”, “us”, or “our”).
Our goal is to keep the refund process clear and fair while protecting both our customers and our business.

2. Refund Eligibility Period

Seven‑Day Refund Policy:
Customers who subscribe to our IPTV services are eligible to request a full refund within seven (7) calendar days from the date of their initial subscription purchase.
After this seven‑day period, no refunds will be issued, except where required by applicable law.

3. Conditions for Refund

To qualify for a refund, all of the following conditions must be met:

  • Refund Request: You must contact our support team within the seven‑day period and request a refund. Your request should include your full name, email address, order ID, and the reason for the refund.
  • Non‑Transferable: Refunds are only available to the original purchaser and cannot be transferred to another account or person.
  • Payment Method: Refunds are processed using the same payment method used for the original purchase.
  • Processing Time: Once approved, refunds may take 5–10 business days to appear in your account, depending on your bank or payment provider.

4. Non‑Refundable Circumstances

Refunds will not be granted in the following cases:

  • Subscription Renewals: Renewal payments (automatic or manual) are non‑refundable. Only the first purchase of a new subscription is covered by this policy.
  • Expired Refund Window: No refunds for any reason after the seven‑day refund period has passed.
  • Partial Periods: We do not offer partial refunds for unused days or remaining subscription time.
  • Customer Environment Issues: Problems caused by your internet connection, device configuration, VPN, firewall, or third‑party hardware/software that are outside our control are not eligible for refund once service has been confirmed as working from our side.

5. Technical Issues

If you experience technical issues with MARINIOS IPTV:

  1. Contact our support team first so we can troubleshoot and attempt to fix the issue.
  2. You must cooperate by providing screenshots, error messages, and details about your device and app.

If we are unable to provide working service during the seven‑day period, and you have cooperated with support, you may request a refund under this policy.

6. Cancellation of Service

You may cancel your subscription at any time by contacting us or following the instructions on the Website.

  • Cancellations stop future renewals but do not trigger a refund for previous or current periods once the seven‑day refund window has expired.
  • After cancellation, you will keep access to the Service until the end of your paid subscription term.

7. Contact Information

For refund requests or questions about this Refund Policy, please contact us:

Please include your order ID, payment email, and a clear explanation of your request so we can respond quickly.

8. Policy Amendments

MARINIOS IPTV reserves the right to modify or update this Refund Policy at any time.
Any changes will take effect immediately once posted on our Website or otherwise communicated to customers. Continued use of the Service after changes become effective means you accept the updated policy.

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